Support

1) Contact Kanalları

• Email: bilgi@veridizayn.com
• Phone: (0232) 368 22 16

2) Support Workflow

For support requests, the primary channel is the relevant school/institution. If needed, the school/institution forwards the request to the Veribilgi technical team. Support is provided for (technical) issues related to the app’s functionality.

3) Scope

• App features not working properly (login, screens, QR generation, viewing entry/exit or cafeteria records, updating limits/restrictions, redirecting to the payment page, etc.)
• App bugs, crashes, and performance issues

Operations related to user data (account creation/deletion, authorization, data correction, etc.) are the responsibility of the relevant school/institution. In case of data discrepancies (e.g., balance/spending record differences), the school/institution’s processes are authoritative.

4) Working Hours and Response Time

• Working hours: Weekdays 09:00–18:00
• Average response target: 1–2 business days

5) Information Needed for a Support Request

To speed things up, please include the following when possible:

• School name/code
• Username
• Device model and iOS/Android version
• App version
• Screenshot of the issue
• Time of the action (date/time)
• Transaction/reference number (if any)

6) Security Report

You can send security-related reports to bilgi@veridizayn.com adresine iletebilirsiniz.

Related documents: Privacy Policy · Terms of Use · Account Deletion · Privacy Choices